This page was created to inform you of the decisions we will take in the wake of the current Covid19 situation.
07 May, 2020
The Equus Journeys team remains fully operational in these troubled times. We are currently working on postponing holidays that need to be postponed, and keeping
a close eye on travel restrictions. We are working from home and remain available from Monday to Friday. The best way to reach us is by email - please visit this page if you need to find an advisor’s email address.
Our lines have been diverted but if you need to contact us by phone, please call in the afternoons from 2:00 pm to 6:00 pm.
Stay safe, and we look forward to saddling up again together in the near future!
26 March, 2020
Dear friends of Equus Journeys,
As you know, the tourism industry was the first hit by the Covid-19 sanitary crisis. Almost every country in the world is now shutting down borders. Good for the planet,
but not such great news for us of the human species!
Confronted with the many difficulties linked with international travel at this time, we have tried to offer you fair options, mindful of the terrible situation our guides and local partners are now faced with. We have been touched by the on-going solidarity and support shown by the horseback travel industry, and by many of our guests.
Agencies and tour operators across the world are faced with the same issues. Governments across Europe were the first to react to this new economic challenge and have put forward solutions that are meant to protect customers whilst also ensuring business continuity on a global scale. As a result, tour operators and other organisations within the tourism sector are temporarily released from their obligation to give an immediate refund and authorised to offer postponement in the form of a “voucher”. The terms of this voucher, or credit note, are becoming clearer as the situation progresses. Organisations and associations in Europe and in the UK, such as ABTOT and ABTA, are fully supporting the credit note refund scheme.
Importantly, this voucher is now valid for a duration of 18 months (until the end of the summer of 2021), leaving enough time for riders to get organised and re-schedule their holiday in the best possible conditions.
The vast majority of our clients have accepted this situation showing support and solidarity with Equus Journeys and all of our team of suppliers around the world.
Last but not least, we would like for you all to keep our local guides and partners in your thoughts. Some of them and their horses have been hit extremely hard by this
crisis. These are the people who work relentlessly to offer you the best possible riding adventures, sharing their cultures and traditions with you. Don’t forget them.
We remain available should you have any questions.
24 March, 2020
We are now working from home and operational. We remain available and can be reached by email or phone. We have spent the last few weeks dealing with guests with upcoming departures and with those who were already travelling, and we are pleased to say everyone is home, safe and healthy.
We are currently contacting riders with holiday scheduled until April 30th. We will keep a close eye on the situation and if necessary, will contact everyone with a departure in May.
We would especially like to thank those of you who have sent us kind messages of support and solidarity directed not only to us, but also to our partners and guides across the world. These messages mean the world to us in these strange times. Thank you!
Please stay safe – and keep dreaming about your next horseback adventures!